Return & Refund Policy

Return and Refund Policy

Last updated: September 25, 2026

At Beaumont, we want you to feel comfortable shopping with us. This Returns and Refund Policy explains how returns, refunds, and our 30-day money-back guarantee work.

This policy applies to purchases made through Beaumont

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee.

If you are not satisfied with your order or something is not quite right, please contact us within 30 days of receiving your order.

To start a return request, email us at support@thebeaumontfamilycharleston.com and include:

Your full name

Your order number

The email address used for the order

The reason for the return

Clear photos if the item is damaged, defective, or incorrect

Any additional details that may help us understand how we can assist you

Our team will review your request and respond with the next steps.

Return Approval

Please do not send any items back before contacting us.

All returns must first be approved by Beaumont via email. If your return is approved, we will provide return instructions and the correct return address.

In many cases, returns must be sent directly to our supplier, which may be located in China.

Return Shipping Costs

For change-of-mind returns, size changes, or items that are no longer wanted, the customer is responsible for all return shipping costs.

If the approved return address is located at our supplier’s facility in China, the customer is responsible for arranging and paying for shipping to that address.

We strongly recommend using a trackable shipping service. Beaumont cannot confirm or complete a return until the returned package has been received by the supplier or designated return location.

Tracking Required for Returns

Customers must provide valid tracking information for all approved returns.

A refund can only be processed after the returned item has been received and inspected by the supplier or designated return location.

If a returned package is lost in transit and delivery cannot be confirmed, we may be unable to issue a refund.

Condition of Returned Items

To qualify for a return, the item must be:

Unworn

Unwashed

Unused

In its original condition

Returned with its original tags and packaging where possible

Items showing signs of wear, washing, use, damage, perfume, stains, makeup, or alterations may not be accepted.

Items That May Not Be Eligible for Return

Some items may not qualify for change-of-mind returns, including:

Gift cards

Items clearly marked as final sale

Personal care or hygiene-related products

Items that have been worn, washed, or used

Items returned without prior approval

These exclusions do not limit any rights you may have under applicable federal or state law.

Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@thebeaumontfamilycharleston.com.

Please include your order number, a description of the issue, and clear photos of the item and its packaging.

We will review the issue and work with you to determine an appropriate solution. Nothing in this policy excludes or limits any rights available to you under applicable federal or state consumer protection laws.

Applicable Consumer Protection Laws

Nothing in this policy limits any rights or remedies you may have under applicable federal or state consumer protection laws.

Depending on the circumstances and applicable law, you may be entitled to a replacement, refund, or another appropriate remedy.

Refund Processing

Once your return has been received and inspected, we will notify you by email.

If your refund is approved, it will be issued to your original payment method. Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.

Exchanges

Depending on the situation and product availability, we may offer an exchange or another solution.

Please contact us at support@thebeaumontfamilycharleston.com. We will review your request and let you know which options are available.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at support@thebeaumontfamilycharleston.com.

If your order has not yet been processed or shipped, we will do our best to cancel it. If your order has already been processed or shipped, cancellation may no longer be possible.

For questions about a return, refund, exchange, or order, contact us at support@thebeaumontfamilycharleston.com.